Refund policy

At The Baklava Company, we want to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free return and refund policy.

1. Eligibility for Returns

We accept returns on unused and unopened items within [X] days of the delivery date. To be eligible for a return, your item must be in the same condition as you received it, unworn, unused, with tags attached, and in its original packaging. Any items that show signs of use or damage will not be eligible for a refund.

2. Initiation of Return

To initiate a return, please contact our customer service team at [contact@thebaklavacompany.com] with your order number and the reason for the return. Our customer service representatives will guide you through the return process and provide you with a return authorization if your return is eligible.

3. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure that your return reaches us safely. [The baklava company] is not responsible for any lost or damaged returns during transit.

4. Refund Process

Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days. Please note that shipping charges are non-refundable, and the cost of return shipping will be deducted from your refund, unless the return is due to our error or a defective product.

5. Exchanges

We do not offer exchanges at this time. If you would like to exchange an item for a different size or flavor, simply return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [contact@thebaklavacompany.com] with photos of the damaged or defective product, along with your order number and a brief description of the issue. We will work with you to resolve the issue promptly and provide you with a replacement or refund as needed.

7. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us at [contact@thebaklavacompany.com]. Our dedicated customer service team is here to assist you and ensure that you have a positive shopping experience with [The Baklava Company].